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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
280 ratings and 136 comments received in the last 90 days.
12 April 2025
Extremely satifised with the service I received. This was not my first time dealing with Douglas Park and likely won't be my last.
03 April 2025
Ewen, Colin and David were very helpful throughout process. Time between reserving car online and picking up was 2 days (Sat-Mon) which was incredible. Super easy.
02 April 2025
Connor very helpful Car ready on time Excellent time spent at handover Contact made the next day to check all was ok
02 April 2025
The whole process from start to finish was handled expertly by Mr Cameron McFarlane throughout. No sales pressure and the sense that he understood my needs and was willing to get a deal done without being over pushy. A consumate professional.
01 April 2025
Everyone in the show room was very accommodating, Craig made sure to keep me updated with when the car was going to be ready and what the next steps were, the finance was sorted very quickly too, it was all a smooth process
31 March 2025
Nothing to complain about - very smooth and enjoyable experience
27 March 2025
Couldn't ask for much better from Graeme when purchasing our new car. Service was excellent as was our interaction. Graeme has now sold us a few cars and we look for him when in the showroom.
26 March 2025
Satisfied. Good communication and every effort made to get the car ready for pick up ASAP.
23 March 2025
Excellent service from Moir Fairley - from start to finish
18 March 2025
Fantastic Thank you again For all the hard work Use all put in ??????
16 March 2025
Excellent customer service from Roddy at Glasgow BMW during sales process and to delivery of the car.
15 March 2025
We were absolutely delighted with the treatment we received from Connor Moran. We were treated with respect throughout the process and were very happy with our deal and purchase.
12 March 2025
Made to feel like a VALUED customer. Sales person really well informed.
11 March 2025
Cameron McFarlane was very thorough throughout the whole process
10 March 2025
Great
09 March 2025
The sales manager Craig Forsyth was excellent and nothing was too much trouble for him
07 March 2025
Excellent service car ready on time everything thing explained to help me enjoy the experience
02 March 2025
Sales person Roddy McPee top notch. Very helpful and kept us upnto speed through entire process. Top man.
25 February 2025
The customer experience was first class during the purchase and delivery of the new car with each and every stage dealt with very efficiently by Graeme Gibson.
23 February 2025
Processing the documents and finance was extremely time consuming, stressful and unsatisfactory
21 February 2025
Excellent service, great communication and a pleasure to deal with.
08 February 2025
Easy to contact and very helpful.
28 January 2025
Connor Moran was exceptional throughout the sales process. Knowledgeable about the car and a credit to his company.
16 April 2025
Liam was very pleasant on the phone and was communicating well throughout the day. Job done and happy with everything.
16 April 2025
Really quick professional service that kept me fully informed
14 April 2025
As above
11 April 2025
Good customer service, no issues
11 April 2025
The car wasnt washed only tyre shine on wheels and hoovered.
09 April 2025
Did what was required.
09 April 2025
I received a very prompt appointment when my car broke down and the team were able to fit it in within their schedule and my car was ready to pick up within a few days.
07 April 2025
Always good service great staff and very friendly
07 April 2025
Cant fault anything from dropping car off to collection .
06 April 2025
I felt the guy who helped me, cared.
05 April 2025
No problems smooth transition
05 April 2025
Great experience, start to finish.
05 April 2025
As above
04 April 2025
Easy to book. Kept informed of all works carried out.
04 April 2025
Don't always get promised follow up calls back regarding information requested
03 April 2025
Poor customer service from a management perspective and poor communication when problems arose. I felt as though they had forgot about me while my car was in for service/repair. Didn't clean my car after offering. Installed 2 new tyres with wrong PSI
02 April 2025
This is the service department I am speaking about - not sales
02 April 2025
Service done and provided a loan car for the day
02 April 2025
Covered all my needs.
02 April 2025
No issues
02 April 2025
Easy to arrange and completed works on time
02 April 2025
Pretty good but it took three weeks to do the repairs
02 April 2025
My car required a repair which was explained in easy language. The repair was carried out as discussed and completed quicker than I expected.
01 April 2025
Always a pleasure when the car goes in..
01 April 2025
As above
31 March 2025
Knowable stuff, curiosity call the day before appointment and excellent service.
31 March 2025
Service Advisor Jack Low was very patient with me and extremely helpful.
30 March 2025
The 4 above is for Megan who patiently booked me in by email when I was on leave and Kelsey who kept me informed. I like the reminders but my time spent at the centre actually made me feel anxious. Not enjoyable.
30 March 2025
Noticed.the driver door has started making a loud clicking noise now we have it back, it looks like the star nut has become looses perhaps??
30 March 2025
looked after well any questions they were very obliged to help.
28 March 2025
The staff I dealt with were very nice however I am dissatisfied with the level of service my drive train was fixed however all engine coolant was drained and evidently not put back in
28 March 2025
Mislead into acquiring 2 coils when only one was required to be replaced
28 March 2025
Well managed organisation.
26 March 2025
Completely satisfied with the experience from booking through to collecting vehicle after service
26 March 2025
The service found that the windscreen wipers were not working correctly which I knew already..I was sent a video showing the malfunction but the fault was not corrected.
25 March 2025
I would have given 5 stars , but driving home from Douglas Park I noticed the boot open sign come on and in spite of me stopping the car and trying to close the boot, it won't close. Consequently I need to have the car booked in again to fix it.
25 March 2025
The service was carried out within the time allocated.
24 March 2025
Did the job.
24 March 2025
.
24 March 2025
Good communication
23 March 2025
I feel confident that my car is being dealt with appropriately. I like the overview as well as the booked service. Great wash.
22 March 2025
Very good service
22 March 2025
Excellent and very prompt as usual.
22 March 2025
I'm very happy with the work carried out and with the team members I spoke with. However, I had inadvertently booked my service at a different location from usual which meant much longer in reaching the garage and also because of roadworks.
21 March 2025
The team at Pinkston Road ,Glasgow, especially Margaret Duncanson always give 110 %
21 March 2025
No issues and taken quickly
21 March 2025
Service was great....could have done with a courtesy car but I got round it, it doesn't impact how good the service was.
20 March 2025
Slow in returning phone call all the time yes
20 March 2025
Repairs and service are completed within the given time frame.
19 March 2025
Courtesy car was provided clean and with enough petrol while the car was getting serviced. Great company and staff.
19 March 2025
Andrew is a pleasure to deal with. This is our 4th car we've purchased with Andrew and he works hard to get us the best deal based on our needs and wants.
17 March 2025
Car was collected in the morning, a video was sent during the service, a warranty job was identified and I was contacted to discuss it, car was dropped back home 3 hours after it left.
17 March 2025
Job done on time and good communication
17 March 2025
Easy booking, friendly reception, text message to say complete and car clean on pick up
16 March 2025
I had asked for the adblue to be topped up it hadn't been done but it was billed on the service sheet. I'd also asked for an aircon service which had been marked as done but I then had doubts about whether this had been done or not.
16 March 2025
The staff was treated me with respect and was kind.
15 March 2025
Work carried out without any issues
15 March 2025
Easy drop off process and staff are always very helpful and friendly
14 March 2025
Been wilth DPG a long time my reason is I trust in their service and recently sorting out a warranty issue with no hassle.
13 March 2025
Top notch service experience. Nice to see some BMW Motorrad motorbikes on site as well.
13 March 2025
Delivered what was required
10 March 2025
Great detail & service
10 March 2025
The communication, contrary to usual, was really poor with one call at 17:50 when the dealers shut at 17:30 and it took 3 calls before he got me the price for compressor, but always starting with an apology due to lack of staff, albeit friendly.
10 March 2025
Everything that was needed done was carried out efficiently and professionally
09 March 2025
Car in for Mot inspection and good communication when car in and when job completed
09 March 2025
Good feedback via video
08 March 2025
As above - and all issues found with the car were communicated to me promptly and clearly before action was taken.
07 March 2025
From the initial contact to advise that a Service was necessary, the greeting at the Service Centre through to the final handover in the evening , all worked out as expected.
07 March 2025
Customer friendly user experience.
06 March 2025
Friendly staff and efficient service
05 March 2025
Never received video as advised by service assistant
04 March 2025
Always made to fell welcome
04 March 2025
Mostly satisfied but had a follow-up issue with the Health Check video. I couldn't make out what the Technician was saying re an advisory so emailed the Service Advisor a couple of times for clarification but got no response.
04 March 2025
Good service.
03 March 2025
Staff polite and welcoming, clearly explained what was going on and kept me up to date with work. Work completed in time frame stated.
03 March 2025
No complaints
02 March 2025
As above
02 March 2025
Excellent service supplied courtesy car while issue was investigated and fixed
27 February 2025
Issues were fixed and courtsey car given. Margaret and the team were great
23 February 2025
As above
22 February 2025
Just a small thing on your car hire invoice it saying £10.00 plus VAT for hire car but you charge £12.00 plus VAT ?. This is my first BMW i had Audi & Mercedes before and was never charge for courtesy car always free so not really courtesy more hire.
22 February 2025
Can be better with customer relations after sales
20 February 2025
Easy to deal with and very helpful.
20 February 2025
Person doing the service was articulate in the video presentation and explained everything that was needed to be done then and in the future.
19 February 2025
Was communicated in all elements.
18 February 2025
No problems getting the work done, but bumper next to the headlight which was replaced is it if alignment, am going to have to visit again when I have time
18 February 2025
The service quality of engineers were bad.
17 February 2025
Good communication, an early drop off option which suits me well and efficient service.
17 February 2025
So many staff members and a computerised check in ? No need
17 February 2025
Car taken at the agreed to me and returned to me within the period advised.
17 February 2025
Douglas park carried out a diagnostics check confirming the fault was the battery as in previous checks at Irvine. They wanted to carry on to investigate but was blocked by BMW. Why did you block this leaving me with this paid for problem?
17 February 2025
The customer service seems to be diluted . There appears to be a lot less knowledge in the young customer facing team with the main topic of interaction being around how much the service / product will cost.
12 February 2025
See answer to question 1. Additional time and expense was occurred by me.
11 February 2025
I was completely satisfied
10 February 2025
No reason to be unsatisfied.
09 February 2025
Work was carried out as promised, I felt that my vehicle was given appropriate attention and the technician made sure all issues were resolved. Car was returned clean and tidy.
07 February 2025
It would have been helpful for BMW to have liaised with mot ability regarding the current contract before proceeding with the service.
05 February 2025
The whole experience was good
03 February 2025
Really friendly, efficient and professional service from all involved
03 February 2025
Kept me advised of progress
03 February 2025
Professional and courteous.
01 February 2025
Recalls were performed in under half a day and friendly polite service from David, really appreciated the free gift waiting for me in the car on collection
31 January 2025
Job carried out within time frame and replacement vehicle provided
31 January 2025
All went smoothly.
29 January 2025
Brilliant staff
29 January 2025
Jack in service department and staff in reception were excellent
28 January 2025
Inconsistent service
27 January 2025
I always get fabulous service at Douglas Park Glasgow especially from Liam Strang (customer service ) and Brian (service manager) They take the time to listen to one's concerns with their vehicles
26 January 2025
Had to come in three time to finally get the car taken fir a check and getting a loan car. The loan car was very small compared to SUV i have. This made it really hard to fit the kids and the car seats although i boooked it seven weeks in advance.
25 January 2025
Car passed its MOT and service video sent to me at the time is always informative.
25 January 2025
Ross was good
25 January 2025
Extremely satisfied with any staff member I have spoken to or met face to face.
15 April 2025
Kept up to date during build process and were always available when needed. Quality customer service and made the delivery a very enjoyable experience